The Effect of the ISO 9001 Quality Management System on the Performance of SMEs
Yazarlar (2)
Erciyes Üniversitesi, Türkiye
Doç. Dr. Emre ASLAN
Tokat Gaziosmanpaşa Üniversitesi, Türkiye
| Makale Türü | Özgün Makale |
| Makale Alt Türü | SCOPUS dergilerinde yayınlanan tam makale |
| Dergi Adı | International Journal of Quality Reliability Management |
| Dergi ISSN | 0265-671X Wos Dergi Scopus Dergi |
| Dergi Tarandığı Indeksler | Scopus |
| Makale Dili | İngilizce |
| Basım Tarihi | 12-2012 |
| Cilt No | 29 |
| Sayı | 7 |
| Sayfalar | 753 / 778 |
| DOI Numarası | 10.1108/02656711211258517 |
| Makale Linki | http://www.emeraldinsight.com/journals.htm?issn=0265-671xvolume=29issue=7 |
| Özet |
| Purpose – The purpose of this study is to examine whether there is a difference between ISO 9001 certified and non‐certified companies in terms of performance.Design/methodology/approach – In order to determine the effect of certification on performance, motivations for certification and companies' quality practices have been considered as factors. A survey was carried out with 255 small to medium‐sized enterprises (SMEs) in Turkey. The differences between certified and non‐certified companies in terms of performance and quality practices were examined by one‐way analysis of variance (one‐way ANOVA).Findings – The results showed no statistically significant difference between certified and non‐certified companies in terms of performance. Certification showed no direct effect on performance. Also it has been claimed that the quality practices of certified companies was higher than those of non‐certified … |
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BM Sürdürülebilir Kalkınma Amaçları
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| Google Scholar | 308 |