Quality Management Practices and Inter-Organizational Project Performance: Moderating Effects of Inter-Organizational Communication, Relationship, and Process Conflicts in Healthcare
Yazarlar (5)
Comsats University Islamabad, Attock Campus, Pakistan
Comsats University Islamabad, Attock Campus, Pakistan
Comsats University Islamabad, Attock Campus, Pakistan
Prof. Dr. Sema POLATCI
Tokat Gaziosmanpaşa Üniversitesi, Türkiye
Ilma University, Pakistan
| Makale Türü |
Özgün Makale
|
| Makale Alt Türü | SSCI, AHCI, SCI, SCI-Exp dergilerinde yayınlanan tam makale |
| Dergi Adı | Sage Open |
| Dergi ISSN | 2158-2440 Wos Dergi Scopus Dergi |
| Dergi Tarandığı Indeksler | SSCI |
| Dergi Grubu | Q4 |
| Makale Dili | İngilizce |
| Basım Tarihi | 01-2022 |
| Cilt No | 12 |
| Sayı | 3 |
| Sayfalar | 1 / 16 |
| DOI Numarası | 10.1177/21582440221113829 |
| Makale Linki | https://journals.sagepub.com/doi/pdf/10.1177/21582440221113829 |
| Özet |
| The purpose of this study is to empirically examine the relationship between quality management practices (QMP) and inter-organizational project performance (IPP), as well as the moderating effects of inter-organizational communication (ICOM), relationship, and process conflicts in Pakistan’s-government healthcare organizations (NGOs) and public healthcare organizations. We developed a hypothetical model based on contingency theory. Using a self-administered questionnaire, the empirical data was collected from 296 respondents from NGOs and public healthcare in Pakistan between March and November 2019. SmartPLS 3.3.9 was used to apply structural equation modeling (SEM). The findings show that QMP significantly impacts IPP in healthcare inter-organizational collaborative projects. ICOM and process conflict significantly moderate the impact of QMP on IPP. In contrast, relationship conflict does not affect IPP. This study has practical implications for healthcare NGOs and public healthcare organizations that want to improve the performance of their projects by implementing QMP in their projects. This study added to the total quality management literature by clearly understanding QMP and its relationship to IPP. |
| Anahtar Kelimeler |
| quality management practices | relationship conflict | process conflict | healthcare | contingency theory | inter-organizational project performance |
BM Sürdürülebilir Kalkınma Amaçları
| Atıf Sayıları | |
| WoS | 12 |
| SCOPUS | 11 |
| Google Scholar | 31 |