When Employees Engage In Workplace Incivility The Effects of Role Ambiguity and Role Conflict
Yazarlar (2)
Prof. Dr. Sema POLATCI Tokat Gaziosmanpaşa Üniversitesi, Türkiye
Prof. Dr. Kubilay ÖZYER Tokat Gaziosmanpaşa Üniversitesi, Türkiye
Makale Türü Özgün Makale (Diğer hakemli uluslarası dergilerde yayınlanan tam makale)
Dergi Adı International Journal of Business Administration and Management Research
Makale Dili İngilizce Basım Tarihi 03-2016
Cilt / Sayı / Sayfa 2 / 1 / 17–21 DOI –
UAK Araştırma Alanları
Örgütsel Davranış
Özet
The current study aims to determine the relationships between role stressors and workplace incivility. Another aim of the study is to analyze the causal relationship between role stressors–role ambiguity and role conflict. Data were collected from 108 service sector employees. The analyses found that role conflict as a dimension of role stressors effect workplace incivility positively, and role ambiguity has no significant effect on workplace incivility. Results of the regression analyses it was found that role ambiguity has not any causal effect on role conflict.
Anahtar Kelimeler
BM Sürdürülebilir Kalkınma Amaçları
Atıf Sayıları